Privacy Policy
Last updated: November 2025
1. Who we are
Our website address is: https://creaturedeclat.com.
Créature d’Éclat is a jewelry brand based in Belgium.
You can contact us at: info@creaturedeclat.com.
2. What personal data we collect and why we collect it
a) Orders and account information
When you make a purchase, we collect the data necessary to process your order:
- Name, billing and shipping address
- Email address and phone number
- Order details and chosen payment method
This data is used solely to fulfil your purchase, provide customer support, and comply with legal and accounting obligations.
If you create an account, your information is stored to allow faster checkout and order history access.
b) Payments
Payments are processed securely through third-party gateways (e.g. Stripe, PayPal, or WooCommerce Payments).
Your credit card details are transmitted directly to the payment processor and are never stored on our servers.
Please refer to their respective privacy policies for more details on how they handle your data.
c) Comments and reviews
When visitors leave comments or product reviews, we collect the data shown in the form, your IP address, and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service to display your profile image.
Gravatar’s privacy policy: https://automattic.com/privacy/.
d) Cookies
We use cookies to ensure proper website functionality and improve your browsing experience.
- If you leave a comment, you may opt in to saving your name and email in cookies for convenience (valid for 1 year).
- Login and display preference cookies last up to 2 weeks to 1 year depending on your settings.
- We may also use cookies to remember your shopping cart contents.
You can manage or delete cookies anytime in your browser settings.
e) Embedded content from other websites
Articles or pages on this site may include embedded content (e.g., videos, images, etc.).
Embedded content behaves as if you visited the other website directly and may collect data, use cookies, or track your interaction according to their own privacy policies.
f) Analytics and marketing
We may use services such as Google Analytics or Meta Pixel to understand visitor activity and improve our store.
These tools collect anonymized traffic data (e.g., pages visited, time spent).
You can opt out of analytics cookies through your browser or by using a cookie-consent banner.
g) Newsletter and email updates
If you subscribe to our newsletter, we collect your name and email address.
You may unsubscribe at any time via the link in our emails.
Email communication is managed in compliance with EU GDPR.
3. Who we share your data with
We share data only with trusted service providers necessary to run our store, such as:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics partners (e.g., UPS, DHL)
- Email and marketing services (e.g., Brevo)
- Web hosting provider for website maintenance
All partners process your data securely and in accordance with GDPR.
4. How long we retain your data
- Order information: retained for up to 10 years to meet Belgian accounting and tax obligations.
- Customer accounts: kept until you request deletion.
- Comments and reviews: retained indefinitely unless you request removal.
- Newsletter subscriptions: stored until you unsubscribe.
5. What rights you have over your data
Under the EU General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Request transfer of your data (data portability)
You can make these requests by emailing info@creaturedeclat.com.
6. Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Some data may be transferred securely to servers located in the EU or the USA (for example, Brevo or payment providers).
All transfers comply with GDPR data protection standards.
7. How we protect your data
We use SSL encryption, secure hosting, and regularly updated security plugins to protect personal data.
Only authorized personnel have access to customer information for order processing.
8. Contact information
For any questions about this Privacy Policy or your personal data, please contact:
Créature d’Éclat
Email: info@creaturedeclat.com
Based in Belgium